Booking a flight online sounds like it should be quick and simple. In reality, it’s not always that way. GoToGate—sometimes written as Gotogate—is one of the biggest names in online travel. Millions of tickets are sold through the platform each year, with flights offered from hundreds of different airlines and routes stretching to almost every corner of the map.
The site runs in many countries, allows you to pay in local currencies, and works with common payment options. For plenty of travelers, that’s a big plus. But not everyone walks away happy. Some say the service is smooth and affordable. Others describe the opposite—extra charges, delays, or support that’s hard to reach.
Gotogate in Numbers
Gotogate is counted among the largest global travel agents. Each year, they sell over 7 million flight tickets. Their network includes 800+ airline companies, covering 99% of all possible routes worldwide. The company keeps growing, now active in 75+ markets, and accepts payments in almost all common currencies.
Why So Many People Use GoToGate
The brand is part of Etraveli Group AB, a well-known Swedish travel company. They’ve built their reputation on three promises: cheaper fares, plenty of flight choices, and fast booking confirmations. Local versions of the website let people search in their own language and pay in their own currency.
All of this explains why the site attracts millions of bookings. But of course, popular doesn’t always mean problem-free.
Complaints You’ll Hear From Travelers
Hidden extras – The fare you first see often doesn’t include luggage or seat selection. The final price can rise just before payment.
Refund delays – If a flight is canceled, getting your money back can take weeks or even months. Some say they never received it.
Customer service – Replies are sometimes slow. A lot of people report being bounced between GoToGate and the airline with no clear solution.
Booking glitches – Travelers have seen last-minute price changes, errors in passenger details, or delays in receiving their booking reference.
Reputation – On review sites like Trustpilot, feedback is mixed. The Better Business Bureau also lists a number of unresolved complaints.
Hidden extras – The fare you first see often doesn’t include luggage or seat selection. The final price can rise just before payment.
Refund delays – If a flight is canceled, getting your money back can take weeks or even months. Some say they never received it.
Customer service – Replies are sometimes slow. A lot of people report being bounced between GoToGate and the airline with no clear solution.
Booking glitches – Travelers have seen last-minute price changes, errors in passenger details, or delays in receiving their booking reference.
Reputation – On review sites like Trustpilot, feedback is mixed. The Better Business Bureau also lists a number of unresolved complaints.
Is GoToGate Legit?
GoToGate is a company and part of a larger travel group. Millions of travelers book through them every year. But “real” doesn’t mean “perfect.” If nothing goes wrong, you might get a cheap and easy deal. If something changes, you could face extra costs or long waits for help.
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Final Thoughts
GoToGate has size, reach, and prices on its side. But the experiences are mixed, and travelers should be ready for both the good and the bad. If you decide to use them, go in knowing the risks—and always read the fine print before paying.
